Frequently asked questions
Answers to frequently asked questions about LocaRide.
About the service
What is LocaRide?
LocaRide is a platform that connects travelers with local people. Instead of conventional sightseeing, you spend time with a local and experience the real everyday life of the place.
What kinds of experiences can I have?
A wide variety, depending on each Local's strengths: local food, sightseeing guidance, shopping, cultural experiences, nature and outdoor activities, and more. You can enjoy experiences that only locals know, ones you won't find in guidebooks.
Where is LocaRide available?
We currently operate mainly in Japan (Tokyo, Osaka, Kyoto, Fukuoka, and more). We plan to expand to South Korea, Thailand, Taiwan, the United States, and other countries.
For Travelers
How do I find a Local?
On the home page, choose a city and date and search, then check the profiles of Locals you're interested in and send a request. You can choose based on their specialties, ratings, and availability.
How is the price determined?
The price is the hourly rate set by the Local × the time you spend together. Actual expenses such as food and transportation are separate. A surcharge applies to groups of 5 or more.
Can I cancel?
You can cancel at any time before the Local approves your request. For cancellations after approval or payment, we follow the cancellation policy.
For Locals (guides)
How do I become a Local?
After creating an account, register as a Local from your dashboard. Once you set up your profile, specialties, availability, and rates, you can start receiving requests after review by our team.
How do I receive my earnings?
After a session is completed, you receive your earnings through Stripe Connect. The amount after the platform fee is deducted is paid out automatically.
Do I need any special skills?
No special skills are needed. Simply sharing your everyday life is enough. If you know great local spots or tasty restaurants, that alone makes you a wonderful Local.
Safety and payments
Is it safe?
All users go through identity verification. With our rating system, reporting feature, and a dedicated safety team, you can use LocaRide with confidence.
What payment methods are accepted?
Payments are processed securely through Stripe. You can pay with a credit or debit card.
How do I delete my account?
You can submit a deletion request from your profile settings. You can also contact us at support@loca-ride.com. We will delete all related data within 30 days.