Our commitment to safety

LocaRide takes multiple safety measures so that every user can use the service with confidence.

Identity verification

To register as a Local, you must verify your identity with a driver's license, passport, or My Number Card (Japan's national ID card). Only Locals whose identity has been verified can offer their services.

Ratings and reviews

After a session, both the Traveler and the Local leave a rating. Users who consistently receive low ratings have their use of the service restricted.

Secure payments

All payments are processed securely through Stripe. No cash needs to change hands. If a problem does arise, the platform steps in to mediate.

In-app chat

All communication before and after a session takes place in the in-app chat. There is no need to exchange personal contact details.

24/7 support

In an emergency, you can reach our around-the-clock support team. If a problem occurs during a session, we'll respond quickly.

For safety questions or reports, please contact us below.