Support
Have a question or need help? Feel free to get in touch.
Contact us
For general questions, account issues or technical support, please email us.
support@loca-ride.comWe usually reply within 24 hours.
FAQ
What is LocaRide?
LocaRide is a platform that connects travelers with local people. Instead of conventional sightseeing, you spend time with a local and experience the real everyday life of the place.
How do I find a Local?
Choose a city and date on the home page to search, then send a request to a Local you like.
How do I become a Local?
After creating an account, register as a Local from your dashboard. Once you set up your profile and availability, you can start receiving requests from Travelers.
Is it safe?
All users verify their identity. With ratings, reporting tools and a dedicated safety team, you can use LocaRide with peace of mind.
How do payments work?
Payments are processed securely through Stripe. Travelers pay the session fee in the app, and Locals receive their earnings after the session is completed.
How do I delete my account?
Email support@loca-ride.com or request deletion from your profile settings. We delete all related data within 30 days.
Our commitment to safety
Your safety is our top priority. If something goes wrong during a session or you feel uneasy, contact us right away.
- Identity verification for all users
- In-app reporting
- Ratings and reviews
- 24/7 emergency support
Operating company
CueWorker, Inc.
Email: support@loca-ride.com
Experiences in Japan are provided by Hedell Group Inc., which also processes their payments.