Terms of Service

1. CueWorker, Inc., 1301 N Broadway STE 32998, Los Angeles, CA 90012, United States, provides your LocaRide account and the Service to users whose country of residence is outside Japan.
2. Hedell Group Inc., a Japanese corporation located at 8-17-5 Ginza, Chuo-ku, Tokyo, Japan, operates LocaRide in Japan (the “Japan Operator”). Section 7 explains how bookings of experiences in Japan work.
3. The company that provides your account is determined by the country of residence you give us. You must provide your actual country of residence and keep it up to date in your account settings. If your country of residence changes to Japan, the Japan Operator’s terms of service and privacy policy will apply to your account from that time.

1. LocaRide is an online platform that connects travelers (“Travelers”) with people who live in the area they are visiting (“Locals”) so that they can spend time together and experience everyday local life. A “Session” means the time a Traveler and a Local spend together in person, as arranged through the Service.
2. LocaRide is a matching platform. Neither CueWorker nor the Japan Operator is a travel agency, tour operator, licensed guide or interpreter service, transportation provider or reservation agent. Locals are not required to provide sightseeing guidance, interpretation, transportation, reservations or similar services.
3. Locals are independent individuals, not employees or agents of CueWorker. We do not control, and are not responsible for, what Travelers and Locals do during a Session, and we do not guarantee any itinerary, venue, experience or outcome.

1. You must be at least 18 years old to use the Service. People under 18 may not use the Service, even with the consent of a parent or guardian.
2. You must be legally able to enter into a binding contract and must not be prohibited from using the Service under any applicable law.
3. Alcohol: the legal drinking age in Japan is 20. If you request an experience that involves alcohol, you must confirm that you are 20 or older. Never provide alcohol to, or encourage drinking by, anyone under 20.

1. You need an account to use most features of the Service. The information you provide must be accurate and current. We may suspend your account if you provide false information.
2. You are responsible for your account and for all activity under it. Keep your login credentials secure, and do not lend, sell or transfer your account to anyone else. Contact us immediately at support@loca-ride.com if you believe your account has been used without your permission.
3. If you sign in with a third-party service such as Google, Facebook or Apple, your use of that service is also governed by its own terms.

1. Sessions currently take place only in Japan. Registration as a Local is subject to review and identity verification, and we or the Japan Operator may decline or revoke a Local registration.
2. If you register as a Local, your activities as a Local, including the Sessions you host and the payouts you receive, are provided through the Japan Operator and governed by the Japan Terms (defined in Section 7) and the Local Guidelines, in addition to these Terms.
3. Locals are responsible for complying with all laws that apply to them, including tax laws.

1. Travelers can search for Locals and send Session requests. A Local may accept or decline any request. A booking is confirmed when the Local accepts the request and payment is completed.
2. Travelers and Locals decide together what to do during a Session. Each person is responsible for their own conduct and safety and for complying with applicable laws.
3. Unless agreed otherwise, each person pays their own expenses during a Session, such as food, drinks, transportation and admission fees.
4. The Service may ask you to confirm in the app that you met and that the Session took place. If you do not respond, the Session may be treated as having taken place after a set period.

1. All Sessions currently take place in Japan. Each Session booking is provided by Hedell Group Inc. as the operator for Japan, and payments for Sessions are charged and processed by Hedell Group Inc. through its payment processor, Stripe.
2. When you book a Session, your booking, including payment, cancellation and refunds, is with Hedell Group Inc. and is governed by its Terms of Service for Japan (the “Japan Terms”). The Japan Terms are written in Japanese, and the Japanese version governs. Sections 8 and 9 summarize the main booking terms in English for your convenience. If these Terms and the Japan Terms conflict regarding a booking, the Japan Terms prevail.
3. CueWorker provides your account and access to the Service but is not a party to Session bookings and does not collect or hold payments for Sessions.
4. The disclosures required under Japan’s Act on Specified Commercial Transactions are available on our Legal Notice page.
5. To provide your bookings, we share the necessary information with Hedell Group Inc., as described in our Privacy Policy.

1. The price of a Session is based on the hourly rate set by the Local and the length of the Session, plus any additional charges shown before you confirm, such as for larger groups. Prices are in Japanese yen (JPY). Extensions are charged at the same hourly rate.
2. The price shown includes LocaRide’s platform fee of 20%. The remaining 80% is paid to the Local.
3. Payment is made by credit or debit card through Stripe and is charged by Hedell Group Inc. when your booking is confirmed. Hedell Group Inc.holds the payment and releases the Local’s share after the Session has taken place, following a short period during which problems can be reported.
4. Your card issuer may charge currency conversion or foreign transaction fees. You are responsible for these fees.
5. All payments for Sessions must be made through the Service. Do not pay for, or accept payment for, a Session outside the Service.

1. If a Traveler cancels at least 24 hours before the Session starts, the Traveler receives a full refund.
2. If a Traveler cancels less than 24 hours before the Session starts, no refund is given.
3. If a Local cancels, the Traveler receives a full refund.
4. Refunds are made to the original payment method. How long a refund takes to appear depends on your card issuer.
5. As a rule, no refunds are given after a Session has taken place. If there was a serious problem with a Session, contact us at support@loca-ride.com and we will review the case individually.
6. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived by contract.

You must not:

1. violate any law or regulation, or act against public order or morals;
2. harass, threaten, stalk or discriminate against anyone, or put anyone in danger;
3. provide or request transportation of passengers for compensation without a license required by law, or use a Session to arrange paid rides. In Japan, transporting passengers by car for compensation without authorization under the Road Transportation Act is illegal. The Session fee is payment for time spent together, not a fare;
4. offer, request or engage in sexual services, escort services or sexual conduct in connection with a Session;
5. provide alcohol to, or encourage drinking by, anyone under 20 in Japan;
6. use the Service for sales, solicitation, advertising, recruiting, or religious or political activities;
7. make or arrange payments or transactions outside the Service for Sessions arranged through the Service;
8. post false ratings or reviews, or provide false information;
9. publish or share another user’s personal information, photos or conversations without their consent;
10. infringe the intellectual property, privacy or other rights of CueWorker, the Japan Operator or anyone else;
11. access the Service without authorization, interfere with it, or place an unreasonable load on its systems, including by scraping, using bots or reverse engineering; or
12. engage in any other conduct that we reasonably consider inappropriate.

1. We are not present at Sessions. Use common sense: meet in public places, keep your belongings and personal information safe, and leave any situation in which you feel uncomfortable.
2. Identity verification and ratings help build trust, but they do not guarantee anyone’s identity, conduct or intentions.
3. In an emergency in Japan, call 110 (police) or 119 (fire and ambulance). Then report the problem to us through the app or at support@loca-ride.com.

1. After a Session, Travelers and Locals may rate and review each other. Reviews must be honest and based on your own experience.
2. We may display ratings and reviews on the Service and use them to improve the Service and keep it safe. We may remove reviews that violate these Terms, but we do not verify reviews and are not responsible for their content.

1. You keep ownership of the content you submit, such as your profile, photos, messages and reviews (“Your Content”). You grant CueWorker and the Japan Operator a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, translate and otherwise use Your Content to operate, provide and improve the Service. This license ends when Your Content is deleted from the Service, except to the extent it has been shared with others or must be retained by law.
2. You are responsible for Your Content and confirm that you have the rights needed to submit it. We may remove Your Content if we believe it violates these Terms or the law.
3. The Service may automatically translate messages, profiles and other content using third-party translation services. Machine translations may be inaccurate, and we are not responsible for translation errors.

All content and materials on the Service other than Your Content, including text, images, logos, designs and software, are owned by CueWorker, the Japan Operator or their licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use in accordance with these Terms. You may not copy, reproduce, modify, distribute or create derivative works from these materials without our prior written permission.

1. We may suspend or terminate your account, or restrict your access to the Service, if you violate these Terms, if required by law, or to protect users or the Service. Where reasonable we will notify you, but we may act without prior notice when necessary.
2. You can delete your account at any time from your account settings or by contacting us. Upcoming bookings are subject to the cancellation terms described above.
3. After your account is deleted, we handle your personal information as described in our Privacy Policy. Information that we are required by law to keep is retained for the required period.

Travelers and Locals are responsible for their own interactions. We are not directly responsible for disputes between Travelers and Locals, but we will provide support to help resolve them.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, AND WE MAKE NO WARRANTY ABOUT THE CONDUCT OF ANY USER OR THE QUALITY, SAFETY OR LEGALITY OF ANY SESSION.

1. TO THE FULLEST EXTENT PERMITTED BY LAW, CUEWORKER WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.
2. TO THE FULLEST EXTENT PERMITTED BY LAW, CUEWORKER’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID FOR SESSIONS THROUGH THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.
3. We are not responsible for failures or delays caused by events beyond our reasonable control, such as natural disasters, telecommunications failures or failures of third-party services.
4. Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud, gross negligence or willful misconduct.

To the extent permitted by law, you agree to indemnify and hold harmless CueWorker and the Japan Operator, and their officers, directors, employees and agents, from any claims, losses, liabilities and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms or the law, Your Content, or your conduct in connection with a Session.

1. These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of California, without regard to its conflict-of-laws rules.
2. Subject to the next two paragraphs, the state and federal courts located in Los Angeles County, California have exclusive jurisdiction over any such dispute, and you and CueWorker consent to the personal jurisdiction of those courts.
3. If you are a consumer and the law of your country of residence gives you the right to rely on its mandatory consumer protection provisions or to bring proceedings in your local courts, nothing in these Terms takes away those rights.
4. Session bookings are governed by the Japan Terms, including their governing law and jurisdiction provisions (the laws of Japan, with the Tokyo District Court as the exclusive court of first instance), subject to any mandatory rights you have under the law of your country of residence.

We may update these Terms from time to time. We will notify you of changes by posting them on the Service or by email. For material changes, we will notify you at least 14 days before they take effect. If you continue to use the Service after the changes take effect, you agree to the updated Terms. If you do not agree, you must stop using the Service and may delete your account.

1. Privacy: our Privacy Policy explains how we handle your personal information.
2. Entire agreement: these Terms, together with the Privacy Policy and, for bookings, the Japan Terms, are the entire agreement between you and CueWorker regarding the Service.
3. Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
4. No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
5. Assignment: you may not assign or transfer these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of assets, or to the Japan Operator.
6. Changes to the Service: we may change, suspend or discontinue all or part of the Service. We will give reasonable notice before discontinuing the Service entirely.
7. Language: these Terms are written in English. Any translation is provided for convenience only, and the English version governs.